FAQ - Frequently asked questions

Is it allowed to go cross border with rental car?

Yes, car documents include vehicle's green card that allows you to.


What is SCDW?

SCDW stands for Super Collision Damage Waiver – additional insurance which buys out the excess (participation in damage).


How much SCDW costs?

Price for SCDW depends of the vehicle category.


Can cash deposit be left instead of credit card guarantee?

Cash deposit cannot be left instead of credit card. There are situations when parking tickets of traffick violations are delivered to us 10 to 30 days after rental is finished. In case of cash deposit, we don't have resources to charge.


Can reservation be changed or cancelled?

Reservation can be changed at any time without any additional charges. In case of cancellation there are two situations: if the booking is made without any deposit payment, it can be cancelled at any time without additional charges; if the booking is made with deposit payment, reservation must be cancelled at least 7 days before pick up date to receive complete refund.


What if my flight arrives late in the evening after working hours?

When we have reservation confirmed in the system, there is always at least one of the staff present to rent a vehicle.


What if I don't receive full tank?

In case you don't receive full tank, you give it back at the same level as you received it. If you return more fuel than you received, the difference will not be refunded.


Do we pay car rental price when picking it up or at the end?

Rental price is always paid at the end of your rental.


Which countries are not allowed to go to with your vehicles?

Our cars are not allowed to be used in countries: Macedonia, Alabnia, Kosovo, Romania, Bulgaria… and other eastern countries.


Is it possible to rent a car in one town and give it back to another town?

Yes, it is possible. This service is called "one way" and it is chargeable.


Can a car booked be delivered to my hotel?

It is possible to deliver the car to the hotel. This service may be chargeable, depending how far hotel is from the closes rental station.


Which credit cards do you accept?

We accept credit cards: Amex, Diners, Visa, MasterCard.


Can several persons be licenced as drivers?

More than one person can be added to rental agreement as driver. At the moment of pick up all drivers must have driver's licences.


What if I decide to keep a car longer than I was supposed to?

It is possible to extend your rental. It will be enough to give us a call and we will extend it. Additional rental days will be charged by the valid pricelist.


How long does it take to do paperwork when collecting a car?

Total procedure lasts 5-10 minutes.


Can vehicle be delivered / droped off in some other country?

Last minute rent a car is Croatian company with rental stations only in Croatia. It is ilegal to rent a vehicle in a different country.


What is the procedure in case of car accident/damage?

Detailed procedure can be found on our web page under rental terms link: 
General terms


What is excess

Excess is client's max. participation in case of damage. Excess amount depends on vehicle category.