Security deposit and payment

Yes. The security deposit can be arranged online before arrival or at the rental desk at pick-up. It is temporarily held on an accepted credit or debit card through pre-authorisation; it is not a charge. A debit card can be used if it supports pre-authorisation and has enough available funds.

The deposit amount depends on the vehicle category and the protection package you choose.
• BASIC PROTECT: the full maximum damage liability for the selected vehicle category is temporarily held on your card.
• SMART PROTECT: 50% of the BASIC PROTECT maximum damage liability is temporarily held on your card.
• PREMIUM PROTECT: 50% of the BASIC PROTECT maximum damage liability is temporarily held on your card.

Important: The security deposit is only a temporary hold on your credit or debit card; it is not a charge. The security deposit and your maximum damage liability are not the same. For example, PREMIUM PROTECT reduces your damage liability to EUR 0.00, but a security deposit is still required.

The security deposit can be arranged online before arrival or at the rental desk at pick-up. In either case, it is an amount temporarily held on your credit or debit card through pre-authorisation. It provides security for possible costs during the rental, such as vehicle damage, an approved rental extension, extra services added later, parking or traffic fines and other rental-related charges.

It may also be used for damage caused by driver negligence, such as using the wrong fuel, losing or damaging the keys or vehicle documents, clutch damage, interior damage or other damage not included in your selected protection package.

After the rental ends, we start the process of cancelling the deposit pre-authorisation. How quickly the funds become available again depends on the bank that issued your credit or debit card and can take between 7 and 30 days.

Yes, subject to the cardholder verification requirements for the selected deposit method. If the security deposit is arranged at the rental desk, the cardholder must be present at vehicle pick-up and sign consent for the pre-authorisation. If the security deposit is arranged online before arrival, please follow the cardholder verification instructions provided with the secure payment link. The cardholder does not need to be listed as a driver in the rental agreement.

Your rental is paid online when you make the reservation, using one of two payment options.
Pay now: Pay the full amount online and receive a 10% discount.
Pay later: Pay 20% of the total amount online when booking and the remaining 80% at the rental location when you pick up the vehicle. The remaining 80% can be paid by cash, debit card or credit card.
The security deposit is separate from the rental price and is not part of these payment amounts.

We accept American Express, Diners Club, Visa, including Visa Premium, Mastercard and Discover. Both credit and debit cards can be used for payment.

For the security deposit, you can use a credit or debit card if both the card and the issuing bank support pre-authorisation. The card must have enough available funds for the deposit. A card that does not support pre-authorisation cannot be used for the security deposit.

Someone else can pay for your rental using one of our accepted payment methods. A different card can also be used for the security deposit, subject to the cardholder verification requirements for the selected deposit method. If the security deposit is arranged at the rental desk, the cardholder must be present at pick-up and sign consent for the pre-authorisation. If it is arranged online before arrival, please follow the verification instructions provided with the secure payment link. The card must support pre-authorisation and have enough available funds for the deposit.

Yes. A physical card is not required. You can use a physical or virtual credit or debit card for the security deposit, including a card stored in a digital wallet, provided it supports pre-authorisation and has enough available funds. The security deposit can be arranged online before arrival or at the rental desk at pick-up. A photo of a card is not accepted as a payment method.